FAQ

Frequently Asked Questions

Which phones are compatible with Luxxe Connect+ eSIMs?

eSIM Compatible Smartphones

The following devices support eSIM installation via automatic online activation. If your device is not listed here, unfortunately it will not work with Luxxe Connect+  eSIM packages.

Please note that your device must be unlocked and free of any carrier restrictions in order to install eSIM data plans!

For smart watches, tablets, and laptops, see our complete list of eSIM Compatible Devices

iOS

Apple iPhone

Android

Google Pixel

Samsung Galaxy

Huawei

Motorola Razr

Oppo

Nokia

Xiaomi

Honor

Microsoft

Surface Duo

Surface Duo 2

Does Luxxe Connect+ record your Internet activity or location?

We do not record your device location or web browsing activity. Your browsing activity is completely private. 

As required by law, we keep records containing only the time, data (Megabytes) consumed, and cellular provider of each data connection.

Unlimited Data Plan Usage Guidelines

Unlimited Roaming Data

Our Unlimited Data Plans are intended for travelers and mobile businesspeople who need reliable access to their apps and communications while roaming. They are not intended for high frequency or intense data usage, automated or machine usage, or large file transfers.

Examples of Regular Roaming Usage

✅  Streaming music or video a few hours a day – OK! 

✅  Using social media apps like WhatsApp, Instagram, and TikTok – OK! 

✅  Browsing the internet, email, and messaging throughout the day – OK!

✅  Using Mobile Hotspot for your laptop or tablet to join Zoom calls – OK! 

✅  Connecting to your corporate VPN for regular business usage – OK! 

Examples of Usage That May Be Limited

❌  Downloading huge files from a server – Better to use Wi-Fi.

❌  Uploading/downloading an entire library of photos or music  – Better to use Wi-Fi.

❌  Using the Mobile Hotspot as a router or proxy for multiple computers – Better to use Wi-Fi.

❌  Connecting to a TV and streaming video 12 hours a day – Better to use Wi-Fi.

❌  Using the connection for BitTorrent or P2P file sharing uploads – Better to use Wi-Fi.

Network Acceptable Use Policy (AUP)

Please note that the above examples are guidelines only, and are not exhaustive. Our Acceptable Use Policy (AUP) lays out the standards of acceptable Internet usage while connected to our network, and prohibits activities such as sending SPAM, posting offensive or illegal content, and interfering with other computer networks. 

We’re Here to Help! 

This guide is meant to act as a guideline for users who may want to use high amounts of data for specialized applications. If you are a normal user, you should have no problems using our Unlimited Data Plans. Should you have any questions about your specific use case, please don’t hesitate to contact us!

What is the return policy?

If your data plan doesn’t work or can’t be installed on your device, we will provide a 100% refund, no questions asked. This guarantee applies only to faulty data plans with no data usage.

Any Prepaid eSIM plan which consumes more than 10% of the plan’s fixed data allowance, or any Unlimited eSIM plan which consumes more than 1 GB of data over any period of time, will be deemed to have been successfully provisioned and activated on the network, and will be non-refundable.

Is WiFi Hotspot / Internet Sharing included withLuxxe Connect+ eSIM plans?

Wi-Fi Hotspot Compatibility

Apple & Android

The Wi-Fi Hotspot / Internet Sharing feature is currently available with all Prepaid (non-unlimited) plans, Unlimited Standard, and Unlimited MAX plans, including Apple iOS and Android smartphones.

Troubleshooting Wi-Fi Hotspot 

If you are unable to access Wi-Fi Hotspot on your device with a Maya Mobile eSIM plan, please try to restart the phone. Sometimes this is required after installing the eSIM for the first time, to fully initialize the network settings and feature availability.

Local Network Restrictions

The availability of Wi-Fi Hotspot ultimately depends on the local network operator, and may be restricted in some situations. Although the Wi-Fi Hotspot feature should be available in all regions on all eSIM plans, unfortunately we cannot guarantee availability in every possible situation.

What if I need more than 30 days of data?

Auto Renew will automatically extend your eSIM each month for an additional 30 days.

You can enable or disable Auto Renew any time, at your convenience. Both Prepaid and Unlimited – 30 Days eSIM data plans are eligible for Auto Renew.

For help enabling or disabling Auto Renew, please see Automatically renew an eSIM Data 

Where can I view my data usage?

You can view you current data usage any time by logging in to your Mobile Account. 

Simply go to Plans and check your Data Usage under the corresponding eSIM.

Can you activate an eSIM on more than one device?

Each eSIM can be installed on only one device. If you have other devices that need mobile data, you have two options: 

Can you renew an eSIM automatically each month?

Auto Renew will automatically extend your eSIM each month for an additional 30 days.

You can enable or disable Auto Renew any time, at your convenience. Both Prepaid and Unlimited – 30 Days eSIM data plans are eligible for Auto Renew.

Can you buy an eSIM in advance, and activate it later?

Yes, in fact we recommend it! When you order an eSIM, you can select the Starting Date for the data package. The data won’t be available on our partner networks until the date you choose. 

This makes it easy to plan your trip in advance, and have the eSIM ready to go. If you select a future activation date, your eSIM will be sent to you immediately, while your data plan will activate on the selected activation date.

Can I cancel any time?

Of course! Our prepaid eSIM plans terminate automatically after the duration you’ve selected, unless you add more data. You can cancel an Unlimited or Monthly plan any time in your Mobile Account to stop automatic renewal.

Does Luxxe Connect+ offer physical SIM cards?

Currently we only offer eSIM data plans, so if your device is not eSIM compatible, unfortunately we cannot provide service to you. 
Check our compatibility list to verify your phone is eSIM ready:

How do upgrades and plan changes work?

You can change plans, add, or remove data in specific countries at any time. Simply log in to your Mobile Account to make changes.

Does an eSIM replace your current cell phone plan?

No. Smartphones that support eSIM data plans use them alongside traditional cellular plans. eSIM plans are designed to be used as an add-on to your main phone plan, and they do not provide a phone number for calling or SMS. 

Will I get a local phone number with an eSIM?

Our eSIM plans do not include a local phone number, but don’t worry! 

After activating a Luxxe Connect+ eSIM, you can continue using your phone number to send and receive calls and text messages (SMS). Your new eSIM plan will be used for data only, saving you expensive roaming fees. 

For more information about setting up calls and texts to work with a MLuxxe Connect+ eSIM, please see our guide 

How secure is eSIM data?

eSIM Security

eSIM data connectivity is extremely secure. It provides a reliable and safe mobile data connection that is far more secure than public Wi-Fi and other alternatives.

eSIM data plans are ideal for all applications, from calls and texts to email, web browsing, video conferencing, and corporate VPN connectivity.

Network Security

Our network provides end-to-end encryption, keeping data safe in transit between your device and its destination. 

Can you add more than 8 GB of data to an eSIM?

Yes. You can add any combination of data packages to one eSIM. 

Since our order form currently supports up to 8 GB packages, we suggest ordering an eSIM with 8 GB of data, adding additional add-on packages as needed. Add-on data will be added to the eSIM’s pool of data automatically.

For more info about adding data to an eSIM,

Are there any additional fees?

Our eSIM data plans are prepaid, and the prices you see are inclusive of all taxes and fees. Luxxe Connect+ will never charge you roaming fees or other charges with our data plans.

Your Local Carrier

Our eSIM data plans are intended to replace your local carrier’s roaming plan and prevent any additional roaming charges. When the eSIM is installed correctly, typically your local carrier will not charge any additional roaming fees.

Please note that Luxxe Connect+ does not interact with your home carrier, and we have no control over your phone plan. It is always best to contact your carrier for more information about their roaming fees when using a secondary data plan.

Is there a way to activate an eSIM without a QR code?

If you are unable to scan the activation QR code, or prefer to activate a different way, you can enter a Manual Activation Code on your device.

Can I keep using my phone number with an eSIM?

Yes! After activating a Luxxe Connect+ eSIM, you can continue using your phone number to send and receive calls and text messages (SMS). Your new eSIM plan will be used for data only, saving you expensive roaming fees. 

For more information about setting up calls and texts to work with a Luxxe Connect+ eSIM, please see our guide

Can you have multiple eSIM packages installed on your phone?

Multiple eSIM Data Plans

Yes, most eSIM-compatible devices support multiple eSIM data plans installed at the same time.

Please note that only one physical SIM and one eSIM can be active at a time (also called Primary and Secondary Data Plan). You can toggle eSIM Data Plans on/off to switch your Secondary Data Plan, without deleting each eSIM.

For more detailed information about using multiple eSIM cards and secondary data plans, please refer to your device documentation, as features vary somewhat between devices.

Can you add data for multiple countries on one eSIM?

Yes, you can add data from multiple countries to an eSIM at any time from your Luxxe Connect+ account.

How do you add more data to an existing eSIM?

You can add more data to an eSIM at any time from your Luxxe Connect+ account.

How long does it take for a new eSIM to activate?

eSIM Activation

Typically it takes less than 20 seconds to activate new eSIM data plans on our partner networks, depending on the coverage in your location. When you receive your activation email with your QR code, it is ready to activate! 

Unlock a world of seamless connectivity with Luxxe eSims. Your premier eSIM store, dedicated to eradicating costly roaming fees! Explore our extensive selection of over 200 affordable eSIM options, designed to keep you connected no matter where your travels take you. Experience hassle-free activation and enjoy reliable, high-speed internet and calls at unbeatable prices. Say goodbye to roaming charges and hello to effortless travel connectivity with Luxxe eSims—your passport to staying connected around the globe!

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