FAQ

Frequently Asked Questions

Which phones are compatible with Luxxe Connect+ eSIMs?

eSIM Compatible Smartphones

The following devices support eSIM installation via automatic online activation. If your device is not listed here, unfortunately it will not work with Luxxe Connect+  eSIM packages.

Please note that your device must be unlocked and free of any carrier restrictions in order to install eSIM data plans!

For smart watches, tablets, and laptops, see our complete list of eSIM Compatible Devices

iOS

Apple iPhone

 

• • iPhone 16

• • iPhone 16 Plus

• • iPhone 16 Pro

• • iPhone 16 Pro Max

• • iPhone 15

• • iPhone 15 Plus

• • iPhone 15 Pro

• • iPhone 15 Pro Max

• • iPhone 14

• • iPhone 14 Plus

• • iPhone 14 Pro

• • iPhone 14 Pro Max

• • iPhone 13

• • iPhone 13 Mini

• • iPhone 13 Pro

• • iPhone 13 Pro

• • iPhone 13 Pro Max

• • iPhone 12

• • iPhone 12 Mini

• • iPhone 12 Pro

• • iPhone 12 Pro Max

• • iPhone 11

• • iPhone 11 Pro

• • iPhone 11 Pro Max

• • iPhone XS

• • iPhone XS Max

• • iPhone XR

• • iPhone SE (2020 and 2022)

• • iPad

• • iPad (from 7th generation)

• • iPad Air (from 3rd generation)

• • iPad Pro, 11-inch (from 1st generation)

• • iPad Pro 12.9-inch (from 3rd generation)

• • iPad Mini (from 5th generation)*The following Apple devices DO NOT have eSIM capability:
    
    • • iPhone devices from Mainland China.
    • • iPhone devices from Hong Kong and Macao (except for the iPhone 13 Mini, iPhone 12 Mini, iPhone SE 2020, and iPhone XS).

• • For iPhones and iPads purchased in TURKEY:
    

     

    • • If you’re setting up your device after June 23, 2020, your eSIM will activate after installation — contact your carrier if you don’t have eSIM enabled.

• • For devices set up before the June 23, 2020, follow the steps in this link to activate your eSIM. The procedure may require you to erase your device’s data – please make sure you back up your device beforehand.

• • *Only iPad devices with Wi-Fi + Cellular features are supported.

 

Android

Google Pixel

 

• • Pixel 9
  • Pixel 9a
  • Pixel 9 Pro
  • Pixel 9 Pro XL
  • Pixel 9 Pro Fold
  • Pixel 8 Pro
  • Pixel 8 / 8a
  • Pixel 7 Pro
  • Pixel 7 / 7a
  • Pixel 6 Pro
  • Pixel 6 / 6a
  • Pixel 5
  • Pixel 4
  • Pixel 4a
  • Pixel 4 XL
  • Pixel 3
  • Pixel 3 XL
  • Pixel 3a
  • Pixel 3a XL

•  

Samsung Galaxy

• Galaxy A55 5G*
• Galaxy A54 5G*
• Galaxy A35 5G*
• Galaxy A23 5G*
• Galaxy Z Flip
• Galaxy Z Flip 5G
• Galaxy Z Flip 3 5G
• Galaxy Z Flip 4
• Galaxy Z Flip 5
• Galaxy Z Flip6
• Galaxy Z Fold
• Galaxy Z Fold 2 5G
• Galaxy Z Fold 3
• Galaxy Z Fold 4
• Galaxy Z Fold 5
• Galaxy Z Fold 6
• Galaxy Note 20
• Galaxy Note 20 5G
• Galaxy Note 20 Ultra
• Galaxy Note 20 Ultra 5G
• Galaxy S20
• Galaxy S20 5G
• Galaxy S20+
• Galaxy S20+ 5G
• Galaxy S20 Ultra
• Galaxy S20 Ultra 5G
• Galaxy S21 5G
• Galaxy S21+ 5G
• Galaxy S21 Ultra 5G
• Galaxy S22 5G
• Galaxy S22+ 5G
• Galaxy S22 Ultra 5G
• Galaxy S23
• Galaxy S23 5G
• Galaxy S23 FE
• Galaxy S23+
• Galaxy S23 Ultra
• Galaxy S24
• Galaxy S24+
• Galaxy S24 Ultra
• Galaxy S24 FE
• Galaxy S25 Slim
• Galaxy S25 Ultra
• Galaxy Fold

 

The following Samsung Galaxy devices DO NOT have eSIM capability:

• All Galaxy devices originating from China, Hong Kong, and Taiwan.
• All Galaxy FE “Fan Edition” models, except the Galaxy S23 FE and S24 FE.
• USA models of the Galaxy S20, S21*, and Note 20 Ultra.

*Most Samsung Galaxy devices purchased in South Korea do not support eSIMs, except for the Galaxy S24, S23, Z Fold 5, Z Fold 4, Z Flip 5, Z Flip 4, and A54 5G variants.

 

Honor

• HONOR 90
• HONOR 200
• HONOR 200 Pro
• Magic6 Pro
• Magic6 Pro RSR
• Magic Vs3
• Magic V2
• Magic V3
• Magic5 Pro
• Magic4 Pro

 

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Honor device is eSIM-capable.

 

Hammer

• Explorer PRO
• Blade 3
• Blade 5G

 

myPhone NOW eSIM

myPhone Hammer Construction

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Hammer device is eSIM-capable.

Huawei

• • P40
  • P40 Pro
  • Mate 40 Pro

     

*The following HUAWEI devices DO NOT have eSIM capability:         

• • • Huawei P40 Pro+
    • All Huawei devices purchased in China are not eSIM capable.

•  

Motorola

• Moto G34
• Moto G35
• Moto G53
• Moto G54
• Moto G54 Power
• Moto G55
• Moto G75
• Moto G85
• Moto G (2024)
• Moto G Power (2024)
• Moto G Stylus 5G
• Edge Fusion
• Edge 50
• Edge 50 Fusion
• Edge 50 Pro
• Edge 50 Neo
• Edge 50 Ultra
• Edge 40 Neo
• Edge 40 Pro
• Edge+
• Edge+ (2023)
• Edge (2024)
• Edge (2023)
• Edge (2022)
• Razr 40
• Razr 40 Ultra
• Razr 50
• Razr 50 Ultra
• Razr 2024
• Razr+ 2024
• Razr 2022
• Razr 2019
• Razr 5G

 

ThinkPhone 25

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Motorola device is eSIM-capable.

•  

OnePlus

• OnePlus 13
• OnePlus 12
• OnePlus 11
• OnePlus Open

 

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your OnePlus device is eSIM-capable.

•  

Nokia

• G60
• XR21
• X30

 

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Nokia device is eSIM-capable.

 

Xiaomi

• Xiaomi 15
• Xiaomi 14
• Xiaomi 14 Pro
• Xiaomi 14T
• Xiaomi 14T Pro
• Xiaomi 13
• Xiaomi 13 Pro
• Xiaomi 13T
• Xiaomi 13T Pro
• Xiaomi 13 Lite
• Xiaomi 12T Pro
• Redmi Note 14 Pro
• Redmi Note 14 Pro+
• Redmi Note 13 Pro
• Redmi Note 13 Pro+
• Redmi Note 11 Pro 5G*

 

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your device is eSIM-capable.

 

 

Oppo

• Find N2 Flip
• Find X5
• Find X5 Pro
• Find X8 Pro
• Find X8
• Find X3 Pro
• Find X3

 

*eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Oppo device is eSIM-capable.

 

RAKUTEN

• Big
• Big S
• Mini
• Hand
• Hand 5G

 

*eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Rakuten device is eSIM-capable.

 

Sharp

• AQUOS sense9
• AQUOS sense8
• AQUOS sense7
• AQUOS sense7 plus
• AQUOS R9 Pro
• AQUOS R9
• AQUOS R8 pro
• AQUOS R8
• AQUOS R8s pro
• AQUOS wish
• AQUOS zero6

 

**eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Sharp device is eSIM-capable.

 

Sony

• Xperia 1 IV
• Xperia 1 V
• Xperia 1 VI
• Xperia 5 IV
• Xperia 5 V
• Xperia 10 III Lite
• Xperia 10 IV*
• Xperia 10 V
• Xperia 10 VI

 

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Xperia device is eSIM-capable.

*Sony Xperia 10 IV eSIM support is only available in Europe. Please contact your carrier or device manufacturer to confirm that your Sony Xperia 10 IV device is eSIM-capable.

 

TCL

• 50 5G
• 50 NxtPaper
• 50 Pro NxtPaper

 

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Xperia device is eSIM-capable.

 

T-Mobile

• Revvl 7
• Revvl 7 Pro

 

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Xperia device is eSIM-capable.

 

Vivo

• X200 Pro
• X200
• X100 Pro
• X90 Pro*
• V29 (Europe and Latin America)*
• V29 Lite 5G (Europe)*
• V40
• V40 Lite (Europe)*

 

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Vivo device is eSIM-capable.

 

Others

• Nuu Mobile X5
• Gemini PDA 4G+Wi-Fi
• Fairphone 4
• Fairphone 5

*Surface: Any AT&T-locked devices will not support eSIMs. If your device was purchased through another carrier, the carrier may have disabled eSIM capability in the Surface Duo.

 

Windows 10*/ Windows 11 Laptops 

Acer

• Acer Swift 3
• Acer Swift 7
• Acer TravelMate P2
• Acer TravelMate Spin P4
• Acer TravelMate P6
• ASUS
• ASUS Mini Transformer T103HAF
• ASUS NovaGo TP370QL
• ASUS Vivobook Flip 14 TP401NA

 

Dell

• Dell Latitude 7440
• Dell Latitude 7210 2-in-1
• Dell Latitude 9410
• Dell Latitude 7310
• Dell Latitude 7410
• Dell Latitude 9510
• Dell Latitude 5410
• Dell Latitude 5411
• Dell Latitude 5511

 

HP

• HP Elitebook G5
• HP Probook G5
• HP Zbook G5
• HP Spectre Folio 13

 

Lenovo

• ThinkPad X1 Titanium Yoga 2 in 1
• ThinkPad X1 Carbon Gen 9
• ThinkPad X1 Fold
• ThinkPad X1 Nano
• ThinkPad X12 Detachable
• Lenovo Flex 5G
• Lenovo Yoga C630
• Lenovo Miix 630
• Lenovo Yoga 520
• Lenovo Yoga 720 (2-in-1 models)

 

Surface

• Surface Pro 9
• Surface Go 3
• Surface Pro X
• Surface Duo 2
• Surface Duo

 

*For Windows 10: Your PC needs to have Windows 10 version 1703 or later for you to use an eSIM. The device also needs to be LTE-ready.

*Surface: Any AT&T-locked devices will not support eSIMs. If your device was purchased through another carrier, the carrier may have disabled eSIM capability in the Surface Duo. Please contact the carrier to confirm.

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Does Luxxe Connect+ record your Internet activity or location?

We do not record your device location or web browsing activity. Your browsing activity is completely private. 

As required by law, we keep records containing only the time, data (Megabytes) consumed, and cellular provider of each data connection.

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Unlimited Data Plan Usage Guidelines

Unlimited Roaming Data

Our Unlimited Data Plans are intended for travelers and mobile businesspeople who need reliable access to their apps and communications while roaming. They are not intended for high frequency or intense data usage, automated or machine usage, or large file transfers.

Examples of Regular Roaming Usage

✅  Streaming music or video a few hours a day – OK! 

✅  Using social media apps like WhatsApp, Instagram, and TikTok – OK! 

✅  Browsing the internet, email, and messaging throughout the day – OK!

✅  Using Mobile Hotspot for your laptop or tablet to join Zoom calls – OK! 

✅  Connecting to your corporate VPN for regular business usage – OK! 

Examples of Usage That May Be Limited

❌  Downloading huge files from a server – Better to use Wi-Fi.

❌  Uploading/downloading an entire library of photos or music  – Better to use Wi-Fi.

❌  Using the Mobile Hotspot as a router or proxy for multiple computers – Better to use Wi-Fi.

❌  Connecting to a TV and streaming video 12 hours a day – Better to use Wi-Fi.

❌  Using the connection for BitTorrent or P2P file sharing uploads – Better to use Wi-Fi.

Network Acceptable Use Policy (AUP)

Please note that the above examples are guidelines only, and are not exhaustive. Our Acceptable Use Policy (AUP) lays out the standards of acceptable Internet usage while connected to our network, and prohibits activities such as sending SPAM, posting offensive or illegal content, and interfering with other computer networks. 

We’re Here to Help! 

This guide is meant to act as a guideline for users who may want to use high amounts of data for specialized applications. If you are a normal user, you should have no problems using our Unlimited Data Plans. Should you have any questions about your specific use case, please don’t hesitate to contact us!

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What is the return policy?

If your data plan doesn’t work or can’t be installed on your device, we will provide a 100% refund, no questions asked. This guarantee applies only to faulty data plans with no data usage.

Any Prepaid eSIM plan which consumes more than 10% of the plan’s fixed data allowance, or any Unlimited eSIM plan which consumes more than 1 GB of data over any period of time, will be deemed to have been successfully provisioned and activated on the network, and will be non-refundable.

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Is WiFi Hotspot / Internet Sharing included withLuxxe Connect+ eSIM plans?

Wi-Fi Hotspot Compatibility

Apple & Android

The Wi-Fi Hotspot / Internet Sharing feature is currently available with all Prepaid (non-unlimited) plans, Unlimited Standard, and Unlimited MAX plans, including Apple iOS and Android smartphones.

Troubleshooting Wi-Fi Hotspot 

If you are unable to access Wi-Fi Hotspot on your device with a Maya Mobile eSIM plan, please try to restart the phone. Sometimes this is required after installing the eSIM for the first time, to fully initialize the network settings and feature availability.

Local Network Restrictions

The availability of Wi-Fi Hotspot ultimately depends on the local network operator, and may be restricted in some situations. Although the Wi-Fi Hotspot feature should be available in all regions on all eSIM plans, unfortunately we cannot guarantee availability in every possible situation.

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What if I need more than 30 days of data?

Auto Renew will automatically extend your eSIM each month for an additional 30 days.

You can enable or disable Auto Renew any time, at your convenience. Both Prepaid and Unlimited – 30 Days eSIM data plans are eligible for Auto Renew.

For help enabling or disabling Auto Renew, please see Automatically renew an eSIM Data 

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Where can I view my data usage?

You can view you current data usage any time by logging in to your Mobile Account. 

Simply go to Plans and check your Data Usage under the corresponding eSIM.

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Can you activate an eSIM on more than one device?

Each eSIM can be installed on only one device. If you have other devices that need mobile data, you have two options: 

 

• • Turn on Mobile Hotspot / Internet Sharing on your phone (if supported in your country), and connect your other devices using the broadcasted Wi-Fi network.

• • Purchase an additional eSIM for each extra device.

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Can you renew an eSIM automatically each month?

Auto Renew will automatically extend your eSIM each month for an additional 30 days.

You can enable or disable Auto Renew any time, at your convenience. Both Prepaid and Unlimited – 30 Days eSIM data plans are eligible for Auto Renew.

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Can you buy an eSIM in advance, and activate it later?

Yes, in fact we recommend it! When you order an eSIM, you can select the Starting Date for the data package. The data won’t be available on our partner networks until the date you choose. 

This makes it easy to plan your trip in advance, and have the eSIM ready to go. If you select a future activation date, your eSIM will be sent to you immediately, while your data plan will activate on the selected activation date.

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Can I cancel any time?

Of course! Our prepaid eSIM plans terminate automatically after the duration you’ve selected, unless you add more data. You can cancel an Unlimited or Monthly plan any time in your Mobile Account to stop automatic renewal.

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Does Luxxe Connect+ offer physical SIM cards?

Currently we only offer eSIM data plans, so if your device is not eSIM compatible, unfortunately we cannot provide service to you. 
Check our compatibility list to verify your phone is eSIM ready:

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How do upgrades and plan changes work?

You can change plans, add, or remove data in specific countries at any time. Simply log in to your Mobile Account to make changes.

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Does an eSIM replace your current cell phone plan?

No. Smartphones that support eSIM data plans use them alongside traditional cellular plans. eSIM plans are designed to be used as an add-on to your main phone plan, and they do not provide a phone number for calling or SMS. 

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Will I get a local phone number with an eSIM?

Our eSIM plans do not include a local phone number, but don’t worry! 

After activating a Luxxe Connect+ eSIM, you can continue using your phone number to send and receive calls and text messages (SMS). Your new eSIM plan will be used for data only, saving you expensive roaming fees. 

For more information about setting up calls and texts to work with a MLuxxe Connect+ eSIM, please see our guide 

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How secure is eSIM data?

eSIM Security

eSIM data connectivity is extremely secure. It provides a reliable and safe mobile data connection that is far more secure than public Wi-Fi and other alternatives.

eSIM data plans are ideal for all applications, from calls and texts to email, web browsing, video conferencing, and corporate VPN connectivity.

Network Security

Our network provides end-to-end encryption, keeping data safe in transit between your device and its destination. 

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Can you add more than 8 GB of data to an eSIM?

Yes. You can add any combination of data packages to one eSIM. 

Since our order form currently supports up to 8 GB packages, we suggest ordering an eSIM with 8 GB of data, adding additional add-on packages as needed. Add-on data will be added to the eSIM’s pool of data automatically.

For more info about adding data to an eSIM,

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Are there any additional fees?

Our eSIM data plans are prepaid, and the prices you see are inclusive of all taxes and fees. Luxxe Connect+ will never charge you roaming fees or other charges with our data plans.

Your Local Carrier

Our eSIM data plans are intended to replace your local carrier’s roaming plan and prevent any additional roaming charges. When the eSIM is installed correctly, typically your local carrier will not charge any additional roaming fees.

 

• • Roaming Data Charges: Will not be charged as long as the eSIM is installed and configured correctly, and Data Roaming is turned off on your regular phone plan.

• • International Call Charges: May be charged by some carriers even when using Wi-Fi calling with the eSIM data connection (not common).

• • International SMS Charges: May be charged by some carriers even when using Wi-Fi calling with the eSIM data connection (not common).

Please note that Luxxe Connect+ does not interact with your home carrier, and we have no control over your phone plan. It is always best to contact your carrier for more information about their roaming fees when using a secondary data plan.

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Is there a way to activate an eSIM without a QR code?

If you are unable to scan the activation QR code, or prefer to activate a different way, you can enter a Manual Activation Code on your device.

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Can I keep using my phone number with an eSIM?

Yes! After activating a Luxxe Connect+ eSIM, you can continue using your phone number to send and receive calls and text messages (SMS). Your new eSIM plan will be used for data only, saving you expensive roaming fees. 

For more information about setting up calls and texts to work with a Luxxe Connect+ eSIM, please see our guide

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Can you have multiple eSIM packages installed on your phone?

Multiple eSIM Data Plans

Yes, most eSIM-compatible devices support multiple eSIM data plans installed at the same time.

Please note that only one physical SIM and one eSIM can be active at a time (also called Primary and Secondary Data Plan). You can toggle eSIM Data Plans on/off to switch your Secondary Data Plan, without deleting each eSIM.

For more detailed information about using multiple eSIM cards and secondary data plans, please refer to your device documentation, as features vary somewhat between devices.

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Can you add data for multiple countries on one eSIM?

Yes, you can add data from multiple countries to an eSIM at any time from your Luxxe Connect+ account.

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How do you add more data to an existing eSIM?

You can add more data to an eSIM at any time from your Luxxe Connect+ account.

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How long does it take for a new eSIM to activate?

eSIM Activation

Typically it takes less than 20 seconds to activate new eSIM data plans on our partner networks, depending on the coverage in your location. When you receive your activation email with your QR code, it is ready to activate!